Leveraging AI to Empower the Multigenerational Workforce

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Session Description

Disparities between worker and employer perceptions on career development resources represent opportunities for improvement.  While 54% of workers endorse the value of learning how to use artificial intelligence (AI) in the context of their work environment (Index®, 2024), only 18% of workers indicated their employer currently offered training on how to use AI.

Hiring managers in both the U.S. and Europe reported a preference for younger candidates because they are open to technology and willing to use AI tools (Generation, 2024). Employers are almost equally likely to interview someone with 5 years of work experience as someone with 25 years of work experience due to younger candidates’ receptive attitude toward using generative AI.

Research indicates workforce productivity improves when companies have a mix of workers with diverse age and experience (OECD/Generation, 2023). To empower the multigenerational workforce, employers should evaluate how workers with different experience levels write different prompts, interpret AI outcomes, and achieve higher productivity.  Research suggests actionable strategies to leverage AI to empower the multigenerational workforce:

  • Employers should develop targeted training to engage experienced workers in using AI tools.
  • Workforce programs should be retooled to serve both new and experienced worker profiles.
  • Experienced workers should take the initiative in learning how AI tools can streamline work processes.
  • Training programs should integrate practical, skill-oriented activities aligned with Industry 5.0 requirements into existing curricula (Sachan et al., 2024)

Presenter(s)

Louise Underdahl
University of Phoenix
Lenora, KS, USA

Louise Underdahl, PhD, MPA, MSLS earned the BA (English Literature) at the University of California, Los Angeles (UCLA) followed by the MSLS, MPA, and PhD at the University of Southern California. She served UCLA from 1978 to 1992, UCLA Health Risk Management from 1992 to 2017, and University of Phoenix Online since 2004. She is currently Doctoral Instructor for the College of Doctoral Studies ACCESS program and also an active participant in University of Phoenix Research Hub activities. Focusing on work attitudes, she is Center for Educational and Instructional Technology Research (CEITR) Senior Research Fellow and reviewer for the CEITR Dissertation to Publication Workshop, volunteer research associate for the Global Institute of Experienced Entrepreneurship, recipient of the University of Phoenix 2024 John Sperling Distinguished Faculty Award, and leads collaborative research on promoting entrepreneurial success.

Pamayla Darbyshire
University of Phoenix
Phoenix, AZ, USA

Dr. Darbyshire has worked in nursing for over 40 years. She earned a Doctor of Health Administration from the University of Phoenix, is a member of the National Society of Leadership Success, the Golden Key International Honor Society, and is a long-time member of Sigma Theta Tau International Honor Society of Nursing. Dr. Darbyshire is a member of the Association of Perioperative Registered Nurses (AORN) National Research Committee, engaged in grant approvals and AORN guideline updates, and has contributed as a co-author for The AORN Journal.

Dr. Darbyshire volunteered as an AORN mentor for a researcher from Thailand. She is a member of the Case Management Society of America (CSMA) and the core committee, tasked with developing the mission, vision, procedures, and protocols for the committee and society.

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